REFUND POLICY

At Digoo IT Distribution BV, we strive to provide high-quality products and services to our customers. We understand that there may be situations where a refund is necessary. This Refund Policy outlines the conditions and procedures for obtaining a refund for purchases made from our company.

1.    Invoice Payment  

1.1.   Payment in Full: All invoices issued by Digoo IT Distribution BV are required to be paid in full before pick up of goods OR due date specified on the invoice for orders on credit. Failure to make full payment may result in late payment fees, suspension of services, or other applicable consequences as outlined in our Terms and Conditions or contractual agreements.  

2.    Refunds and Credit Notes  

2.1.   Refund Eligibility: Refunds will be considered in the following circumstances:  

•       The customer received defective or damaged products which can not be repaired within 15 working days after receival in warehouse.

•       The customer cancelled an order before it was shipped or delivered, subject to any applicable cancellation fees or conditions.  

2.2.   Refund Process:  

•       The customer support team will assess the refund request based on the eligibility criteria mentioned above.  

•       If the refund request is approved, the customer will be provided with a credit note and instructed on the return process, if applicable.  

•       The credit note will be refunded separately from the original payment method used for the purchase. The refund will be processed within 10 business days from the approval of the refund request.  

2.3.   Credit Note Usage:  

•       Credit notes issued by Digoo IT Distribution BV cannot be used as a form of payment for future purchases.  

•       Credit notes will always be refunded separately, regardless of any subsequent purchases made by the customer.  

3.    Return of Products  

3.1.   Return Procedure:  

•       In cases where a refund is approved and a return of products is required, the customer must follow our return procedure as communicated by our customer support team.  

•       The returned products must be in their original condition, unused, and with all original packaging and accessories.  

•       The customer is responsible for the return shipping costs.

3.2.   Refund Amount:  

•       The refund amount will be equal to the original purchase price paid by the customer, excluding any shipping fees or applicable restocking fees, if mentioned in our Terms and Conditions or contractual agreements.  

3.3.  Requesting total order back

Digoo IT has the right to reject a partial return and ask for a full return of the order with a 100% refund back to customer.

4.    Exceptions  

4.1.   Non-Refundable Items: Certain items or services may be non-refundable unless otherwise specified by applicable laws or regulations. These may include but are not limited to, customized or personalized products, software licenses, or services that have been fully performed.  

5.    Contact Information  

5.1.   Contact: For any questions, concerns, or inquiries related to refunds, customers may contact our customer support team at the following address:   

 

Digoo IT Distribution BV   
John Cockerillstraat 37   
3920 Lommel, Belgium   
Email:  accounting@digoo-it.com