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SHIPPING & RETURN

This Shipping and Return Policy outlines important information regarding the shipping of products and the return process. 
Please read this policy carefully to understand our procedures and guidelines.

  1. Shipping

1.1. Shipping Methods: At Digoo IT Distribution BV, we offer various shipping methods to accommodate different order sizes and customer preferences. These methods include:

  • Air Freight: We provide air freight shipping for faster delivery of products. This option is suitable for urgent orders or shipments to international destinations.

  • Sea Freight: For larger orders or shipments of bulk goods, we offer sea freight shipping. This method is cost-effective but has longer transit times, especially for international shipments.

  • Land Freight: We arrange land freight shipping for orders within specific regions or countries. This option is suitable for domestic deliveries or neighbouring countries.

  • Customer Pickup: Alternatively, customers can choose to pick up their orders directly from our warehouse. Please coordinate with our customer support team to schedule a pickup time.

1.2. Shipping Costs: Shipping costs will vary depending on the shipping method, order sizes, destination, and any additional services requested by the customer, such as insurance or expedited shipping. Shipping costs will be clearly communicated and agreed upon during the order process.

1.3. Shipping Timeframes: The estimated shipping timeframes will depend on the chosen shipping method and the destination. We strive to provide accurate delivery estimates, but please note that unforeseen circumstances, such as customs delays or transportation issues, may affect the actual delivery time. Our customer support team can provide specific information regarding shipping timeframes for your order.

1.4. Tracking and Notifications: For shipments sent via DHL or other courier services, we will provide tracking information once the order has been shipped. Customers will receive notifications regarding the shipment status and any updates or delays that may occur.

  1. Returns

2.1. Return Eligibility: Returns may be accepted in the following circumstances:

  • Defective or Damaged Products: If the product received is defective or damaged upon delivery, customers should notify our customer support team within the warranty period from the date of receipt and follow the return procedure outlined below.

  • Order Error: If an incorrect product was shipped due to our error, customers should contact our customer support team within the warranty period from the date of receipt to initiate the return process.

2.2. Return Process:

  • Customer Notification: To initiate a return, customers must contact our customer support team within the warranty period from the date of receipt and provide detailed information regarding the reason for the return.

  • Return Authorization: Our customer support team will provide instructions and issue a Return Authorization (RA) number if the return is deemed eligible. The RA number must be clearly marked on the return package.

  • Return Shipment: Customers are responsible for arranging and paying for the return shipment. It is recommended to use a trackable shipping method and to package the products securely to prevent damage during transit.

  • Return Condition: Returned products must be in their original condition, unused, and with all original packaging and accessories. We reserve the right to refuse returns if the products do not meet these requirements.

2.3. Refunds and Exchanges: Upon receiving the returned products and verifying their condition, we will process a refund or exchange based on the customer's preference and the availability of replacement products. Refunds will be issued using the original payment method used for the purchase.

2.4. Non-Returnable Items: Some items may be non-returnable due to their nature or specific circumstances. These items will be clearly indicated at the time of purchase and may include customized or personalized products, software licenses, or services that have been fully performed.

  1. Contact Information

For any questions, concerns, or inquiries related to shipping or returns, customers may contact our customer support team at the following address:

Digoo IT Distribution BV 
John Cockerillstraat 37 
3920 Lommel, Belgium 
Email: support@digoo-it.com